+44 (0)203 773 1495 Lines are open 9am - 5pm, Monday to Saturday
(Updated on 25/05/2018 to reflect GDPR policy)
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, government agencies and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
This policy covers the use of our website, how we manage our direct marketing activities, how we handle your information when you contact us, when you use our services and other core uses of your data that help us improve what we do.
Types of information we collect about you
If you contact us to apply for a position we will collect your name and contact details (such as email and telephone number) and when submitting an online form we will collect the data entered, including the email address and any other information you choose to supply in the free text area of the form.
When you apply for a position or information on our services we collect your name and contact details (such as email and telephone number) and when you submit an online form we also collect any opinions or additional data that you have added into the free text area.
We need to collect this in order to respond appropriately to your queries or comments.
When visiting our website, we do not collect any information on your IP address, data showing when you visited, or which pages you looked at, information about your operating system, country of origin, device and browser version. However, this data is gathered by by the service provider who does maintenance on our platform on our behalf (GoDaddy Inc.) using commonly used tools such as cookies. You can access the GoDaddy Inc. policies by visiting their website at https://www.godaddy.com/agreements/showdoc.aspx?pageid=PRIVACY
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
Your posts to social media accounts
Please be aware that posts on online public forums (e.g. message boards, chat rooms and websites such as Twitter, Facebook, LinkedIn, YouTube, etc.) that you have chosen to make available to the public cannot be considered private or confidential as posts, comments and other information you share on these platforms can be read, viewed, collected or used by others accessing them and following a job application our partners and all connected agencies (including PRC government agencies, organisations and institutions) may monitor posts, comments or other information you have submitted on any such public forum as part of a customary background check in order to meet obligations to students, staff and PRC laws/regulations.
Any public postings that contain unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including material that the PRC deems objectionable (e.g. posts concerning illicit substances or that might be deemed negative political commentary) may result in a candidate’s job application or job offer become the subject of review or cancellation by our partner agencies, including PRC government agencies, organisations and institutions.
As social networks give you full control over what kind of data you share or make available we advise you to be proactive in this regard and refer to the privacy settings in your social network account for information about what data is shared and manage the data shared through your account appropriately. We cannot bear responsibility for how the information you share on these public forums is used or interpreted and assume no responsibility or liability relating to any such postings that result in a job offer being withdrawn.
If you plan to teach in the People's Republic of China, the local schools, government agencies and associated overseas partners will require disclosure to them of your criminal offence data so that they can meet their obligations to their students and staff. Please note that:
In all our relations with overseas partners outside of the EEA we ensure that there are adequate safeguards to any of your personal data transferred.
Payment information, credit, debit or PayPal payments
We do not retain payment information from any of our teachers or applicants as any such services are provided through a third-party payment provider (such as PayPal). We take payments and provide refunds when necessary to fulfil our contract with you but the information is not stored on our website, servers or any of our databases. We check and verify payment to prevent fraud or detect fraud against you or our company.
When we have your permission or consent
We will only contact you to provide you with information we believe is relevant. We will only contact you in the ways you have given us or our contracted partners permission to do so, including and not limited to CV Databases, Job ad agencies, recruitment firms and other marketing partners You can change your mind at any time by contacting us via email at email@example.com or calling (+44) 020 3773 1495.
Where we have a justifiable reason or a legitimate interest
• To enhance or improve your experience with us and how you use our service. This may mean that we learn about your preferences and habits and then tailor our communications with you to make sure that what we send is relevant to you (‘profiling’).
• Where it is necessary for entering into or performing a contract between you and our overseas partners (as per Article 6(1)(b)).
• To maintain our list of people who have asked not to receive direct marketing material from us.
• To help keep our website safe and secure.
• To allow our internal business processes to function- for example transacting with our partners, carrying out audits, producing management information and dealing with complaints.
• To undertake market research for the purpose of offering our services.
• To request feedback on our performance and that of our courses.
• To help prevent fraud and maintain security on our website and learning platform.
• To assist in training, quality assurance and compliance.
• Please note:
In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.
Furthermore, information concerning your medical fitness may be considered “sensitive personal data” under the Data Protection Act 2018. Collecting such information is required by PRC law in order for a Chinese Work Permit application. We are only prepared to accept sensitive personal data on the condition that we have your positive consent and will only request this at i) your initial interview (verbally) and ii) the point of your accepting a job offer (in written form).
Where we have to do something by law or where we have a legal obligation
• To ensure that your rights are met under the UK Data Protection Act.
• To meet our legal obligations with law enforcement agencies, police, courts and other government organisations or agencies.
To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record: (i) telephone calls; (ii) transactions and activities at all points of contact; and (iii) web, social media and email communications, etc. All recordings and derivative materials are and shall remain our sole property.
Who do we share your information with?
We do not sell or share your information to any third parties without your prior consent and only pass it to our trusted partners (such as schools, government agencies and educational organisations) that are GDPR compliant when you apply for a teaching position.
We may pass your information to:
• Regulatory bodies, courts and law enforcement agencies.
How long do we keep your personal information?
How long we keep your personal information depends on why we have it and what we’re doing with it. For candidates that have accepted a teaching position through our services we will keep such information for the duration of their contract plus up to two years from the date of last contact or contract expiry date, where applicable.
We will keep other personal information about you only if it is necessary for us to do so to comply with EU, UK or PRC law.
Transferring information outside of the EEA
Your personal information may be processed outside the European Economic Area (EEA) where privacy laws may not provide protection to the same level as in the UK. Before any transfer takes place, we will take steps to ensure that your personal information will be adequately protected as required by the UK, EU and PRC data protection laws and that safeguards such as standard contractual clauses are in place.
In using our website and submitting queries, your information is able to be viewed from other countries by the service providers who do maintenance on our platform on our behalf (GoDaddy Inc.) Contracts are in place (known as an ‘EU Model Clause’) to allow the data to transfer so that your information is kept secure and managed to the standards required.
Marketing: You have the right to object to direct marketing from our company. This is done by unsubscribing from emails. It will immediately stop you from receiving emails. You may also email us at firstname.lastname@example.org. We will then inform our tech department to delete your email from our mailing lists.
Consent: Where we use your information on this basis, you have the right to withdraw that consent.
Access: You can request a copy of all the personal information we hold about you and other data relating to how we use your information by contacting our admin team at email@example.com at a cost to you.
Correction ('Right to Rectification'): We always want to use the most up to date information about you so please get in touch if you think we don’t have that.
Deletion ('Right to be Forgotten'): In some circumstances, including where we are relying on your consent to use your data, you have a right to request us to delete your information. The right is not absolute and only applies in certain circumstances. Information on the right to be forgotten and when the right applies and does not apply is available from https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/.
We will erase the data of an individual requesting their right to be forgotten in accordance with GDPR within 28 days of the request being received, unless the right to erasure does not apply due to the relevant exceptions.
If you would like to request your date be deleted you may request this verbally via our switchboard or in writing by emailing firstname.lastname@example.org (please make the subject of the email "Right to be Forgotten").
'Right to Portability': If we have collected your data because you have given us consent, or because we need it in order to provide you with a service, you have the right to receive the information you gave to us back in a 'machine-readable' format.
'Right to Object' and 'Right to restriction of processing': If we are using your data for activities under the 'legitimate interest' justification and in other circumstances, then you have a right to request restriction of processing and also a right to object to that processing.
Complaints: you have the right to lodge a complaint with our company if you think that our use of your information doesn’t meet the law.
For further information about our privacy practices and to request any of these rights then please contact our team. To contact us please email us at:
Keeping your personal information secure
We take the security of your personal information seriously. We've implemented technology and security policies, rules and measures to protect the personal information we have under our control, both on and offline, from improper access, use, alteration, destruction and loss.
We will take all reasonable and proportionate steps to protect your personal information.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) although we would appreciate the chance to deal with your concerns before you approach the ICO.
Any changes to this Policy will be either posted on our website, brochure and/or made available on request.